Refund & Returns Policy

Introduction

At Jen Products, we strive to ensure our customers are completely satisfied with their purchases. This policy outlines the process, conditions, and timeframes for product returns and refunds.

1. Return Conditions

1.1 Eligibility for Returns: To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by the receipt or proof of purchase
• Accompanied by a video of the package being opened, showing the condition upon receipt
• Returned within 10 days from the date of purchase

1.2 Non-Returnable Items: Products that have been used or damaged by the customer; custom or personalized items; items marked as non-returnable or final sale.

2. Return Process

Step 1 — Contact Customer Support: Email us at info@jenproducts.com with your order number, product details, reason for return, and the opening video.

Step 2 — Receive Return Authorization: Our team will review and provide a Return Authorization Number (RAN) and return instructions if approved.

Step 3 — Prepare Your Return: Pack the item in original packaging with all accessories, manuals, and documentation. Write the RAN on the outside.

Step 4 — Ship the Item to:
JEN Engineering Industries, 127 B, Sathy Road, Ganapathy, Coimbatore 641006, India

Return Shipping Costs: You are responsible for return shipping costs. These are non-refundable and will be deducted from your refund if applicable.

3. Refund Process

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be processed and credited to your original payment method within 10 business days.

If you haven't received your refund, please check your bank account, contact your bank, then contact us at info@jenproducts.com.

4. Exchanges

We only replace items if they are defective or damaged. Contact info@jenproducts.com for exchange instructions.

5. Contact Information

Email: info@jenproducts.com
Address: JEN Engineering Industries, 127 B, Sathy Road, Ganapathy, Coimbatore 641006