Welcome to JEN Products’ Shipping and Delivery Policy. This policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our website, https://jenproducts.com. By placing an order with us, you agree to the terms set forth below.
1. Shipping Destinations
We currently ship to locations within India. For international shipping inquiries, please contact our customer service team at director@jenengg.com.
2. Shipping Fees
Shipping fees are calculated based on the weight, dimensions, and destination of the package. The total shipping cost will be displayed at checkout before you complete your purchase.
3. Delivery Timeframes
Our delivery timelines range from a minimum of 2 working days to a maximum of 10 working days, depending on your location and the availability of the product. Please note that working days exclude weekends and public holidays.
4. Order Processing Time
Orders are processed within 1-2 working days after payment is received. You will receive a confirmation email with tracking details once your order has been dispatched.
5. Tracking Your Order
Once your order is shipped, you will receive an email with the tracking number and a link to track your order. You can also log in to your account on our website to check the status of your order.
6. Delivery Conditions
- Delivery times may vary based on external factors such as weather conditions, transport delays, or other unforeseen circumstances.
- We are not responsible for delays caused by external factors but will do our best to notify you of any significant delays.
7. Incomplete or Incorrect Address
Please ensure that you provide complete and accurate shipping information. JEN Products is not responsible for any delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
8. Missed Deliveries and Redelivery
If you are not available to receive your order, the courier service will attempt to deliver again or leave a notice with instructions on how to arrange redelivery. If the order is returned to us due to failed delivery attempts, you may be responsible for additional shipping charges.
9. Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately at director@jenengg.com. We will work with the courier service to resolve the issue and ensure that you receive your order.
10. Changes to This Policy
JEN Products reserves the right to update or modify this Shipping and Delivery Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.
Contact Us
For any questions or concerns regarding our shipping and delivery policy, please contact us at:
JEN Products
JEN Engineering Industries
127 B, Sathy Road, Ganapathy
Coimbatore 641006
Email: director@jenengg.com
Thank you for choosing JEN Products. We appreciate your business and strive to provide the best service possible.